Please read this policy carefully.
By purchasing from Lucy Loves... you consent to me using your personal information in the ways described below. Without your consent to use your information in the ways set out in this policy, I will not be able to fulfill your order.
As customers and fans of Lucy Loves..., I may hold some information about you (your name, email address, and in come cases, your postal address and telephone number). This is a short note setting out everything you could ever wish to know about how I collect, use and store this information. But if you still have any pressing questions after reading this, please contact me.
I will use this information: 1) To fulfill your order First and foremost, I need to use and process your information to post you the goods you ordered. 2) To contact you I may use your contact details to communicate with you about your order, both before and after I send you goods. 3) For legal reasons I may keep records of past orders in order to calculate taxes payable, file tax returns and track shipping. I’ll only keep your personal data as long as is necessary to fulfill these purposes. For tax purposes I am required to keep records for 5 years. Keeping your information private and secure: I will only share your information for very limited reasons and circumstances, as follows: 1) If you agree 2) With my service providers (including our delivery companies and payment processors. These are password protected files stored on a finger print recognition device. I also access your address via the Etsy seller app on my password protected mobile device in order to update you as early as possible when your item has shipped. On an annual basis, partial details may be shared with my accountant 3) With Etsy 4) For legal reasons (including in the event of a dispute, or if I have a good faith belief that applicable law requires that I share the info with a third party).
This is held on my password-protected and finger print sign-in laptop.
I keep this spreadsheet solely for accounting and tax purposes. I send out regular newsletters to those who have signed up to my mailing list to receive information about Lucy Loves... This is the sort of thing you can expect to receive:
Monthly newsletter, sneak peeks, updates.
You can unsubscribe from this list at anytime.
I take every precaution to make sure your order reaches you in perfect condition and in a timely manner. If for any reason there is a problem, please do contact me so I can work with you to resolve it.
Photographs must be provided of any damaged items. Refunds and replacements will not be given for delayed items. Any refund or replacement requests for missing items will be considered where a missing item form has been completed. Customers are welcome to purchase express shipping options and request orders by a certain date but I cannot guarantee or be responsible for postal service delays. I will provide proof of postage wherever possible but smaller items are sometimes put in the mail box. If a request for proof of postage is made prior to purchase, I will happily provide this. All International orders are tracked and only item costs will be refunded if items are not collected within 7 days of attempted delivery.
– Credit / Debit Cards
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